Privacy Policy

Last updated: August 2026

1. Who we are

Noolara (“we”, “us”) operates an online apparel store from Tiruppur, Tamil Nadu, India. This policy explains how we handle personal data when you browse our site, create an account, or place an order.

2. Information we collect

We may collect:

Order & account details — name, email, phone number, shipping/billing address, order history.

Payment information — handled by secure payment providers (we do not store full card numbers). For COD refunds we may collect UPI ID or bank account details you share with us.

Device & usage data — IP address, browser type, pages viewed, and cookies/similar technologies used to run and improve the store.

Communications — messages you send via contact forms, email or WhatsApp support.

3. How we use your information

We use personal data to: process and deliver orders; send order/shipping updates; provide customer support; process returns and refunds; prevent fraud; improve our website and products; and send marketing messages only if you opt in (you can unsubscribe anytime).

4. Legal basis (India)

We process data to fulfil contracts with you (orders), comply with law (tax, accounting), and pursue legitimate business interests such as store security and service improvement, in line with the Digital Personal Data Protection Act, 2023 and other applicable rules.

5. Sharing your information

We share data only as needed with: Shopify (our store platform); payment gateways; courier partners for delivery; and IT/support tools that help us run the business. We do not sell your personal data. We may disclose information if required by law or to protect our rights and customers’ safety.

6. Cookies

Our store uses cookies and similar technologies for cart functionality, login sessions, analytics and (where enabled) marketing. You can control cookies through your browser settings; some features may not work if cookies are blocked.

7. Data retention

We keep order and account records as long as needed for legal, tax and operational purposes. Support correspondence is retained as reasonably required to resolve issues and improve service.

8. Security

We use industry-standard measures (including HTTPS and trusted payment processors) to protect your data. No online transmission is 100% secure; please use a strong password and keep account details private.

9. Your rights

Subject to applicable law, you may request access, correction, or deletion of your personal data, or withdraw consent for marketing. Contact us via the Contact page. You may also have rights under the Digital Personal Data Protection Act, 2023.

10. Children

Our store is not directed at children under 18. We do not knowingly collect personal data from minors.

11. International transfers

Our primary operations are in India. Some service providers (e.g. Shopify) may process data on servers outside India under their own safeguards and contractual terms.

12. Updates

We may update this policy periodically. The “Last updated” date will reflect changes. Significant updates may be highlighted on the site or by email where appropriate.

13. Contact

For privacy requests or questions, use our Contact page. Please include enough detail for us to verify and respond to your request.