Support
Shipping & Returns
Straightforward policies — so you can order with confidence anywhere in India.
Shipping
We deliver across India. Pin-code serviceability and courier partner are confirmed at checkout when you place your order.
Most orders arrive in 3–7 business days after dispatch, depending on your location. You’ll get tracking details by SMS or email once your order ships.
Yes — free standard shipping on prepaid and COD orders above ₹999. Below that, a shipping charge may apply and is shown at checkout before you confirm.
Yes. COD is available on most serviceable pin codes. A COD fee based on the courier partner may apply and will be displayed at checkout.
Once an order is placed, the delivery address is final and cannot be changed. Please double-check your details at checkout.
Our online store currently ships within India only. For bulk or export enquiries, we’re happy to help — our factory has supplied global brands for over 30 years. Write to us via the contact page with your requirements.
Returns & exchanges
Returns and size/colour exchanges are accepted within 14 days of delivery. Items must be unused, unwashed, with original tags attached, and in resaleable condition. Tried-on is fine; worn or washed is not.
We do not offer reverse pickup. Please ship the item back to us using a reliable courier:
- Email us with your order number and the item(s) you wish to return or exchange.
- We’ll confirm eligibility and share the return address.
- Send the package with tags and original packaging, and share the tracking number with us.
Yes — within 14 days of delivery, as long as the item is unwashed with tags in place and the new variant is in stock. Price differences will be collected or refunded as needed.
You’re our priority. Contact us within 14 days of delivery with your order number and clear photos. We’ll arrange a free replacement or full refund — and cover the return shipping for damaged or incorrect items.
Items marked Final Sale or clearance may not be returnable or exchangeable, except if damaged or incorrect on arrival. This will be noted on the product page when it applies.
After we receive and inspect your return, we process refunds as quickly as we can. Prepaid payments (UPI, cards, net banking) and COD refunds (via UPI or bank transfer) depend on your bank’s timelines — we’ll stay in touch until the amount reaches you.
You may choose store credit instead of a refund. Credit is valid for 12 months, usable on full-priced products, and cannot be redeemed for cash.
If a partial return means your order no longer meets a free-shipping or discount threshold, that benefit may be adjusted against your refund.
We’ll inform you immediately. You can wait for restock, pick an alternative, or receive a full refund to your original payment method (or UPI/bank details for COD).
Please note
- Tried-on items are welcome; worn, washed, stained, or altered products cannot be accepted.
- Missing tags, deodorant marks, or fragrance may void return eligibility.
- Original outbound shipping and COD fees are non-refundable on standard returns (not applicable for damaged/wrong items).
- Return courier charges for approved returns are credited back to you.